Returns & Refunds

Return and Refund Policy

Last updated: October 29, 2024

Thank You for shopping at Unitex Hub.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on Return and Refund Policy.

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company '', "We", "Us" or "Our" in this Agreement) refers to Unitex Hub
  • Products refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Unitex Hub accessible from unitexhub.com
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Our aim is to provide the best shopping experience to our customers so we try to ship the product on the next working day of Your order.

You are entitled to cancel Your Order within 12 hours from the time you processed your order, without giving any reason for doing so.

In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform us of Your decision by:

  • Visiting this page on our website: unitexhub.com

Conditions for Returns

In order for the Products to be eligible for a return, please make sure that:

  • The Products were purchased in the last 14 days.
  • The Products are in the original packaging with the tag attached.
  • Products must have the receipt or proof of purchase.
  • Products aren't used, damaged, unworn and unwashed.
  • In case You received a damaged product, You will need to provide us with pictures along with a picture of the invoice.

The following Products cannot be returned:

  • The supply of Products made to Your specifications or clearly personalised unless damaged.
  • Products that come in more than one piece, can’t be returned separately and have to be in the same condition You purchased it.

Products purchased prior to offer periods and discounts will be refunded with the original price you purchased with.

Products with offers or discounts may be reimbursed with the same purchase value within 3 days from the date of purchase.

We reserve the right to refuse returns of any products that do not meet the above return conditions at our sole discretion.

Returning Goods

To start a return, You will need to fill the online return form or through whatsapp chat available on our website. We will confirm to you via email or whatsapp (through the number we have on your account). If Your return is accepted, we’ll send You an email or whatsapp confirmation with the instructions on how we will collect Your package. Items sent back to us without first requesting a return will not be accepted.

We will promptly initiate the reimbursement process upon receiving the returned products, which might take up to 30 business days to complete. Any refund will be issued only in the form of store credit, which can be used as a voucher or discount code.

You can always contact us for any return question at unidressuniform.com

Contact Us

If You have any questions about our Returns and Refunds Policy, please contact us:

  • Visiting this page on our website: unitexhub.com